How to Solve Sync Issues for Microsoft's One Drive Personal & business



If you can't sync files between your computer and One Drive, It might be due to problems with the One Drive


Let's  make sure you do not have another machine trying to sync data.

Always try Repair first
(Repair creates an Archive folder in c:\users\%username%\OneDrive for Business Archive folder. Then it attempts to fix the issues). 
Always try this first!
Go to your tray (bottom right hand corner) and right click on your cloud and say "Repair".


Go to your tray (bottom right hand corner) and right click on your cloud and select "Repair"























Go to the OneDrive cloud in the tray (bottom right hand corner - see above)

If that does not work (i.e. if your sync issues do not go away), Stop Syncing and follow this process:

Go to the OneDrive cloud in the tray (bottom right hand corner - see above)

Right click and say Stop Syncing folder (it will give you a warning about permanently stopping this). That is ok.
Go to c:\users\%username%\onedrive @ ........
Rename the folder to onedrive@ Your Info_old.  This will preserve the old data.
Shut down any Microsoft products (Outlook, Word, Excel, etc.)
Start Task Manager (Ctrl+Alt+Del)
End the following processes:  groove.exe, msosync.exe

Check to make sure you have Hidden Files/Folders turned on by going to
"This PC" and selecting the View tab.  Check the box for "Hidden Items".
Go to c:\users\%username%\AppData\Local\Microsoft\Office\SPW - delete everything in here.
Close the window.
Go to c:\users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache - delete everything in here.  Close the window.

Restart your computer
If the sync process does not start automatically, open a browser and go to Portal.office.com sign in and select OneDrive.

Click on Sync and let it create a new sync folder
If there are files missing, you will have to go to your _old folder and copy the files to your new sync area.

Restart your computer
.
If the sync process does not start automatically, open a browser and go to Portal.office.com
>login and select OneDrive.
Click on Sync and let it create a new sync folder
If there are files missing, you will have to go to your _old folder and copy the files to your new sync folder.

Hope this has helped!!

No comments: