Tips to resolve OneDrive sync issue -
When OneDrive stops syncing to a local computer and you receive the following error message“Credentials needed, We need your credentials to sync some libraries.
Please click here to sync now”.
If that does not work (i.e. if your sync issues do not go away), Stop Syncing and follow this process:
Go to the Onedrive cloud in the tray (bottom right hand corner)
Right click and say Stop Syncing folder (it will give you a warning about permanently stopping this).
Now Go to c:\users\%username%\onedrive @Yourinfo.com
Rename the folder to onedrive@ Yourinfo.old. This will preserve the old data.
Shut down any Microsoft products (Outlook, Word, Excel, etc.)
Start Task Manager (Ctrl+Alt+Del)
End the following processes: groove.exe, msosync.exe
Check to make sure you have Hidden Files/Folders turned on by going to "This PC" and selecting the View tab. Check the box for "Hidden Items".
Go to c:\users\%username%\AppData\Local\Microsoft\Office\SPW - delete everything in here.
Close the window.
Go to c:\users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache - delete everything in here.
Close the window.
Restart your workstation.
If the sync process does not start automatically, open a browser and go to Office365 login and select OneDrive.Click on Sync and let it create a new sync folder
If there are files missing, you will have to go to your _old folder and copy the files to your new sync area.
Go to the Onedrive cloud in the tray (bottom right hand corner)
Right click and say Stop Syncing folder (it will give you a warning about permanently stopping this).
Now Go to c:\users\%username%\onedrive @Yourinfo.com
Rename the folder to onedrive@ Yourinfo.old. This will preserve the old data.
Shut down any Microsoft products (Outlook, Word, Excel, etc.)
Start Task Manager (Ctrl+Alt+Del)
End the following processes: groove.exe, msosync.exe
Check to make sure you have Hidden Files/Folders turned on by going to "This PC" and selecting the View tab. Check the box for "Hidden Items".
Go to c:\users\%username%\AppData\Local\Microsoft\Office\SPW - delete everything in here.
Close the window.
Go to c:\users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache - delete everything in here.
Close the window.
Restart your workstation.
If the sync process does not start automatically, open a browser and go to Office365 login and select OneDrive.Click on Sync and let it create a new sync folder
If there are files missing, you will have to go to your _old folder and copy the files to your new sync area.
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